Refund Policy

As this policy applies, a mailed return or an exchange can be requested for an item with a fault or for an item with no fault.

When a request qualifies

Within this support procedure, the request must reach us no later than 30 days from the delivery date. For a customer using these instructions, only goods that remain new and unused are eligible; keep them in the original state and retain all packing materials, tags, and accompanying accessories.

Preference-based and problem-item requests

In the circumstances covered here, we accept non-defective returns when the customer reconsiders the purchase, has a different personal preference, or chose an unsuitable product. As this policy applies, requests are also available for damage, defects, an incorrect shipment, missing contents, or a substantial mismatch with the product description.

Opening the case

Within this support procedure, send us the order number, checkout email address, and a short account of what you need. For a customer using these instructions, evidence showing the goods and outer packaging may be requested as photos or video when damage, a fault, a shipping error, or missing contents are reported.

Authorization and shipping back

In the circumstances covered here, do not post the goods before authorization is issued. As this policy applies, the return route is by mail, using the complimentary return label supplied inside the original parcel.

Available outcomes

Within this support procedure, there is no restocking charge. For a customer using these instructions, a replacement can be arranged only when stock is available. In the circumstances covered here, once a refund is approved, we send it back through the original form of payment within 10 days, after which the payment provider controls the posting time.

Email: pcs.france.recompense@gmail.com
Mailing address: 339 N Main St, Rockford, Illinois, 61101, United States
Phone: (779) 468-2174